Call: 0800 389 2702
Open: Monday - Friday 09:00 - 20:00, Saturday 09:00 - 18:00
Passport to the Sun
6 Gaweswell Terrace
Houghton le Spring
Tyne and Wear
ABTA No. J3082
ATOL No. 5535
Copyright © Passport to the Sun
2001 - 2019
We sell Travel Services on behalf of Hays Travel Limited and benefits from Hays Travel’s membership of ABTA with membership number J3082. ABTA and ABTA Members help holidaymakers to get the most from their
travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.
For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0599 or www.abta.com
Hays Travel Limited are registered in England and Wales with company number 1990682 and VAT number 193167195. Registered office: 25 Vine Place, Sunderland, Tyne & Wear SR1 3NA.
Any Holidays/Flights/Hotels & other Travel
Services shown are subject to availability and
price change without notice.
Frequently Asked Questions
In order to get going on holidays as stress free and enjoyable as possible, we have compiled a list of commonly asked
questions our customers want answers to. So whatever you're thinking about booking with us, you've booked and
you're waiting to go or even if you just come back from your holiday, hopefully we will have the answer for you.
If you still can't find what you've looking for, please contact us by telephone or email and will endeavour to help with
Most frequently asked questions
What does API mean and who do I give this information to?
Advance Passenger Information (API) must be provided to the authorities before you travel. This required information includes your passport details
and your contact information. Incorrect or incomplete information may result in your journey being delayed, either at check in or immigration.
Passport to the Sun cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as
a consequence of this.
Please contact us either by telephone or email and provide your API.
This must consist of:-
Full Names as they Appear on the Passports
Passport Issue Date (Day/Month/Year)
Passport Expiry Date (Day/Month/Year)
Nationality (United Kingdom/Republic of Ireland etc.)
When will I receive my tickets?
The majority of our suppliers now issue e-tickets.
Information relating to your booking will be advised when the booking is made. Some low cost airlines now require boarding cards to be printed
before check-in. Typically these are, but not limited to Ryanair, Easyjet and Thomsonfly.
How long will it take for my booking confirmation to come through?
Where an email address has been provided, a confirmation email containing your booking summary will be sent to you within 24 hours. If being
sent by post, these will be posted within 48 hours.
What is an e-ticket?
E-tickets, which have been adopted by the majority of our suppliers, allow passengers ticketless travel. If the airline you are travelling with is uses
e-tickets, you will be sent the required information.
Are flight meals included?
Charter airlines such as Thomas Cook and Thomson provide in-flight meals at an additional cost, but not on all routes.
If you did not make this purchase at the time of booking and wish to do so, please contact us.
Low cost airlines do not offer this facility, however, many will offer a pay-on-board trolley service during your flight.
Can I change my hold baggage allowance once I have booked?
The majority of airlines will allow you to increase the amount of luggage you wish to take for an additional fee. This will vary for each individual
airline. If you would like to upgrade your hold luggage after booking, please contact our us.
If you do exceed your pre-arranged luggage allowance, the airline is within its rights to charge any excess baggage fees.
Can I pay online?
No, you will need to Call us and make the Payment.
Can I request to have my tickets sent to me via post?
All relevant documents will be sent to you by Post.
Can I take liquids on-board the aircraft?
There are restrictions on what items you are permitted to carry in your hand luggage and hold luggage when boarding aircraft in the UK.Taking
liquids through securityThere are restrictions on the amount of liquids you can carry in your hand luggage. If possible, pack liquids in your hold
luggage (this is the baggage that you check-in prior to your flight).If you do take liquids in your hand luggage then:Liquids must be placed in
containers that hold no more than 100ml each. Containers should be placed in a single, transparent, resealable plastic bag measuring
approximately 20cm x 20cm. No more than one litre of liquids are to be carried in the plastic bag. The contents must fit comfortably inside the
plastic bag so it can be sealed. The plastic bag must not be knotted or tied at the top. Only one plastic bag is to be carried per person and it must
be shown at the airport security point prior to boarding your flight.