Call: 0800 389 2702
Open: Monday - Friday 09:00 - 20:00, Saturday 09:00 - 18:00
Passport to the Sun
6 Gaweswell Terrace
Houghton le Spring
Tyne and Wear
ABTA No. J3082
ATOL No. 5535
Copyright © Passport to the Sun
2001 - 2019
We sell Travel Services on behalf of Hays Travel Limited and benefits from Hays Travel’s membership of ABTA with membership number J3082. ABTA and ABTA Members help holidaymakers to get the most from their
travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.
For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0599 or www.abta.com
Hays Travel Limited are registered in England and Wales with company number 1990682 and VAT number 193167195. Registered office: 25 Vine Place, Sunderland, Tyne & Wear SR1 3NA.
Any Holidays/Flights/Hotels & other Travel
Services shown are subject to availability and
price change without notice.
Frequently Asked Questions
In order to get going on holidays as stress free and enjoyable as possible, we have compiled a list of commonly asked
questions our customers want answers to. So whatever you're thinking about booking with us, you've booked and
you're waiting to go or even if you just come back from your holiday, hopefully we will have the answer for you.
If you still can't find what you've looking for, please contact us by telephone or email and will endeavour to help with
What should I do if my baggage is lost, stolen or damaged?
In the unlikely event that this should happen to you, you must remember to report any lost or damaged baggage straight away to the airline at
your arrival airport. The representative will give you a PIR form (Property Irregularity Report) to complete which you should then hold on to for
What if I have a Complaint?
We are sorry to learn that not everything went as well as it should have done.
Please send, either by post or email a full description of the problem encountered and any supporting evidence (Photographs), we will forward
this to the relevant parties, this process usually takes 28 days. Alternatively you can do this yourself direct, please contact us if you need the