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Passport to the Sun 6 Gaweswell Terrace Newbottle Houghton le Spring Tyne and Wear DH4 4HA ABTA No. J3082 ATOL No. 5535 Copyright © Passport to the Sun 2018
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Passport to the Sun sells travel services on behalf of Hays Travel Limited and benefits from Hays Travel’s membership of ABTA with membership number J3082. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or www.abta.com Hays Travel Limited are registered in England and Wales with company number 1990682 and VAT number 193167195. Registered office: 25 Vine Place, Sunderland, Tyne & Wear SR1 3NA. Passport to the Sun is an Accredited Body Member of Hays Travel Limited, ATOL 5534.
Any Holidays/Flights/Hotels & other Travel Services shown are subject to availability and price change without notice.
Frequently Asked Questions In order to get going on holidays as stress free and enjoyable as possible, we have compiled a list of commonly asked questions our customers want answers to. So whatever you're thinking about booking with us, you've booked and you're waiting to go or even if you just come back from your holiday, hopefully we will have the answer for you. If you still can't find what you've looking for, please contact us by telephone or email and will endeavour to help with your query.
What should I do if my baggage is lost, stolen or damaged?  In the unlikely event that this should happen to you, you must remember to report any lost or damaged baggage straight away to the airline at your arrival airport. The representative will give you a PIR form (Property Irregularity Report) to complete which you should then hold on to for insurance purposes. What if I have a Complaint? We are sorry to learn that not everything went as well as it should have done. Please send, either by post or email a full description of the problem encountered and any supporting evidence (Photographs), we will forward this to the relevant parties, this process usually takes 28 days. Alternatively you can do this yourself direct, please contact us if you need the contact details.